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Delivery

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Check out the new DPD App....
The new DPD app means our customers can set up their delivery preferences so they never miss a parcel delivery again.  The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so our customers will always get the best possible delivery experience.  An industry first, with the DPD app, they aim to deliver our customers' parcels right first time.  Please download the app. now!

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**FREE UK Mainland delivery on all orders!!** (subject to location)

Helmet City provides FREE DELIVERY to almost all mainland UK addresses. Delivery time is generally 2-5 working days, maybe more for out of stock items or items that are special order. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00.    Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you.
PLEASE NOTE : - We do not send to PO Boxes.

International / EU Shipping

We use DPD or UPS to deliver to all current EU destinations as well as all other European countries. Delivery is FREE to selected EU Countries, if the order value is over £150. Delivery to the Canary Islands, Balearic Islands (Tenerife, Majorca etc) other Spanish Islands, Greek Islands etc is not free. We will contact the customer to let them know of any additional amounts to pay.  We deliver to most other worldwide destinations and a live quote is given during the checkout process. Simply enter your postcode, town and country and the system will give you an accurate price for UPS Delivery based on the destination and volumetric weight of the order. Helmet City cannot be held responsible for any taxes or any other charges your country may impose for importation of your order. Please await confirmation of despatch before pre-paying any VAT or taxes that may be due. Please contact your country's custom office to check if you are liable to incur importation charges. Helmet City is not responsible for extended area delivery charges or errors in the online order shipping system. If an order is placed and shipping must be charged due to a system error, customer neglecting to select the correct option or additional charges due to remote locations, Helmet City will contact the customer with shipping information and a price. 

Norway
In order to send to Norway, DPD must have the customers PID Number.  Customs in Norway will not clear any item without the PID number.  We will email you once your order is received.


We will not send an item as a gift/sample or reduce the value for Customs or VAT purposes.


PLEASE NOTE WE DO NOT SEND TO : -
PO Boxes
BRAZIL & other parts of South America
SOUTH AFRICA & other parts of Africa
Parts of the Middle East
Russia

Despatch

Items are despatched via DPD, UPS or Royal Mail. Depending on destination, helmets, larger items and orders over £100 are delivered via our DPD courier service. With the new DPD Predict service, your parcel can be tracked by you every step of the way. An email with the tracking number is sent when the item is marked for despatch.

Our Helmets are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamagedHelmet City cannot be held responsible for any damage discovered after the item has been signed for.

Delivery Times

Unless otherwise stated, we aim to dispatch stock items to the UK in 2-5 working days. Delivery times will vary for non UK delivery destinations, but we aim to deliver all European orders within 3 – 7 working days. Items shown on the website are not guaranteed in stock, however we do try and keep the website as accurate as possible. Delivery times may increase if items are out of stock or for items that are special order.

Care of your parcel

Your satisfaction is essential to Helmet city, which is why we use DPD and Royal Mail to send our products.  ALL helmets are checked manually by us prior to despatch and are then placed into a brand new strong brown cardboard box.  This protects the helmet and makes it easy for the customer to check for damage.

 



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